Customer Satisfaction

Make a customer not a sale.
Ambivista allows you to get the feedback you need to keep your customers happy and returning.

Customer Satsifaction

Whenever we experience a life event, there is an emotional reaction that somehow shapes our future action or inaction. The same holds true when speaking about customer experiences. Customer satisfaction surveys, especially when used as part of a Voice of Customer (VOC) program, help you to confirm your customers’ preferences and gather their ideas. Ultimately, high levels of customer satisfaction are strong predictors of loyalty, retention, and referrals.

Our Customer Satisfaction Model

customer satisfaction survey
  • Post Purchase Evaluation.

    If you make an in-store purchase, chances are you will be presented with a survey link on your receipt. Obtaining survey feedback from customers at (or shortly thereafter) the time of sale is the most popular way to assess customer satisfaction.

  • Pulse Satisfaction Surveys.

    Pulse satisfaction surveys are helpful when organizations would like to continuously monitor the satisfaction of groups of customers. This is generally completed at set intervals to provide a snapshot of customer experiences and expectations.

  • Continuous Satisfaction Tracking.

    Continuous satisfaction tracking provides a means for organizations to track the satisfaction of specific customers across time periods. This is accomplished by obtaining survey feedback from a specific customer at (or shortly thereafter) the time of sale–and at regular intervals afterward. This is arguably the most direct way of ensuring individual customer retention.

Request a demo and start building your very own customer satisfaction survey.

What Our Clients Are Saying

I was involved in the initial tour of Ambivista, and it is a comprehensive and robust tool that rivals other "big box" cloud and software based survey tools that I have encountered in the past, including Survey Monkey and Inquisite.
We evaluated 7 competitors before ultimately deciding on Ambivista. It's the best decision we could have made for our organization.
I’ve had the pleasure of working with Ambivista on several projects. I am continually amazed at everything they are able to accomplish with high quality and professionalism.

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