It can be difficult to choose appropriate market research software to conduct your online customer satisfaction surveys. There are so many choices out there. For those that are new to online surveys, it can be extremely overwhelming. Here are a few tips to get you started:
- Start with free products. Free products are the best for beginners. Because they lack certain functionality, free online platforms tend to me simple, intuitive, and user-friendly. It gives you the opportunity to learn your way around online survey technology. You are create short and simple surveys without being too overwhelmed.
- Consider paid software for increased functionality. If a free product does not offer all the functionality that you need, it is time to consider paid software. Assess all your needs and the functionality of all paid options. Larger businesses may require more detailed and customizable surveys, advanced skip logic, filters, and multimedia support. Do your research!
- Get a free trial of any paid software you are considering. Instead of investing upfront, try to get a trial of the software you are considering. It will allow you to get familiar with the software before committing. The trial will help you determine if it is what you really want. It’s also a good idea to allow other employees to spend time getting familiar with the software during the trial period—especially if they will be using it. They can also provide feedback on the software.