Customers that have a positive experience are more likely to buy more, stay loyal, and tell others about it. That is the goal of any business. However, if a large number of customers appear to be [...]
Customer satisfaction research is one of the most basic types of market research. It’s a research strategy that almost every company has explored, and in many cases, executed. Customer [...]
Whether a small or big company, we’ve all worked with employees who are excellent at their professions as well as those who are not at all concerned about their jobs. In today’s [...]
You conducted a survey of your employees to determine how engaged they are. However, you must understand that launching the survey is only the first step towards increasing employee advocacy, [...]
Many people consider surveys to be a secondary tool that is only used after a product has been released or a campaign has concluded. But the fact is, survey data can assist you in developing a [...]
Research is an important step toward gaining a better understanding of a problem. We would be restricted in our collective ability to spotlight problems and find solutions if we did not have [...]
The key to obtaining quality data is to design an effective survey. Subpar survey design will be reflected in the results, regardless of how clear your research questions and objectives are. As [...]
Employee satisfaction surveys provide the ideal opportunity for employees to share their views. The surveys not only give a clear message about employee morale, but they also allow employees to [...]
2020 has already shown to be a year to remember. As people look for methods to keep healthy, engaged, and informed in the wake of a global epidemic and following shelter-in-place orders, online [...]
An organization that values feedback, in which employees feel comfortable asking for and receiving feedback from their coworkers and management, can significantly alter how it functions. This is [...]